Terms & Booking Conditions

1. Who we are

These terms govern your use of the website at https://wanderlusttravel.com.au and any booking you make through it. The site is operated by Wanderlust Travel and Adventure Pty Ltd (ACN 636 612 523, ABN 34 636 612 523), trading as Wanderlust Travel & Adventure ("we", "us", "our"). Our registered office is Byron Bay NSW 2481, Australia. You can contact us at hello@wanderlusttravel.com.au.

2. Our role — independent travel agent

We are an independent Australian travel agent. When you book a trip with us, we arrange the booking with a third-party tour operator on your behalf. The operator delivers the actual trip — we don't run the trips ourselves.

Two contracts are formed when you book:

• A contract between you and us covering our booking services (this document).
• A contract between you and the operator covering the trip itself, on the operator's own terms and conditions — which you accept at checkout.

We'll make the operator's terms available before you pay and again with your booking confirmation. It's your responsibility to read them.

3. Pricing — all-inclusive, no booking fee

Trip prices are listed in Australian Dollars (AUD), inclusive of GST where applicable. The listed price is what you pay — we don't add a booking fee, service fee, planning fee or any other charge on top. Where we have a working relationship with the operator, we negotiate the best rate possible on your behalf. Our revenue comes from operator commission, not from charging you.

Where you've selected a different currency on the site, the conversion is approximate and for guidance only — your card is charged in AUD.

Prices may change without notice until your booking is confirmed and paid in full.

4. Booking & payment

A booking is confirmed only when:

1. You've paid the full listed amount on the checkout page;
2. You've received a written booking confirmation from us by email; and
3. The operator has confirmed availability (usually instant, sometimes within 24 hours).

Payment is processed by Square. Card details are entered directly into the Square payment form and never touch our servers. By submitting payment you authorise us to charge the agreed amount.

If the operator can't confirm your booking (e.g. trip is sold out at the moment of payment), you don't pay for it. Where your card was only authorised (a hold, not a charge), the hold is released and you're not charged; where it was charged, we return your payment within 5 business days.

5. How we handle your money

Payments go to our business account through Square. On instant-book tours we book your seat with the operator, in your name, at the time you pay; the operator issues your ticket, and we pay the operator under our agreement with them. Where a date needs the operator to confirm by hand, or you've paid a deposit, we book it with the operator once it's confirmed or paid in full.

Important: we are not currently ATAS-accredited (ATAS is the travel industry's accreditation scheme for agents). No industry scheme covers bookings made through us if we become insolvent. If you want that protection, we recommend buying travel insurance with end-supplier-failure cover at the time of booking. Paying by card also gives you your card issuer's chargeback process if something you paid for isn't provided. How to check us before you book: Is Wanderlust legit?

6. Changes & cancellations

By you

If you need to cancel or change a booking, contact us as soon as possible at hello@wanderlusttravel.com.au. Cancellation and change rules are set by the operator of each product and we pass their terms through to you. They vary widely: some products allow free cancellation up to a set time, others charge fees on a sliding scale, and some deposits or bookings are non-refundable. Each product's terms are shown on its tour page and at checkout before you pay.

We pass through the operator's terms 1:1 — whatever the operator refunds us, we refund to your original payment method within 10 business days.

By the operator

If the operator cancels your trip, what you're offered (a refund, a credit or a new date) is set by that operator's terms for the product, shown before you pay. We pass it through 1:1, chase it on your behalf, and refund to your original payment method within 10 business days of receiving it from the operator. This doesn't limit your rights under the Australian Consumer Law (section 12).

By us

We may cancel a booking only if (a) payment fails, (b) you've materially breached these terms, or (c) the booking was made in error (e.g. obvious pricing mistake). In case (c) we'll return what you paid.

7. Operator failure / insolvency

If the operator becomes insolvent before your trip departs and we haven't yet paid them, we will return what you paid us for that trip. If we've already paid the operator (typically once your trip has departed), our ability to refund depends on what we can recover. Travel insurance with end-supplier-failure cover is the best protection.

8. Travel insurance

We strongly recommend buying comprehensive travel insurance at the time of booking. Many operators require it. Insurance should cover at minimum: medical, cancellation, lost baggage, and ideally end-supplier-failure.

9. Passports, visas & health

It's your responsibility to ensure you have:

• A valid passport (typically valid for 6+ months beyond your return date);
• Any required visas or entry permits (e.g. ETA for Australia, Working Holiday visa for the 88-day visa work program);
• Vaccinations and medication appropriate for your destination.

We share general guidance but cannot give individual immigration, legal or medical advice. Check Smartraveller.gov.au and your destination country's official sources.

10. Trip conduct

On the trip you're a guest of the operator. You're expected to follow their rules, respect fellow travellers and local communities, and behave lawfully. Operators may remove travellers for unsafe, illegal or disrespectful behaviour without refund — that's between you and them.

11. Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control — natural disasters, pandemics, government action, war, strikes, transport disruption. Where a trip can't proceed for force majeure reasons, we'll refund what we can recover from the operator.

12. Your statutory rights — Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these terms limits those rights. In summary, you're entitled to a refund or remedy if our services aren't provided with due care and skill or fit for the purpose we represented. Damages for any reasonably foreseeable loss are also available.

These statutory rights apply only to services we provide directly (booking, customer support, etc.). The operator's services are governed by the operator's contract with you.

13. Our liability

Subject to the ACL guarantees in §12, our maximum liability to you in connection with any booking is limited to the total amount you paid us for that booking. We are not liable for:

• Acts, omissions or failures of operators or other third-party suppliers;
• Indirect, consequential or special losses (e.g. loss of holiday enjoyment beyond what's recoverable under the ACL);
• Losses caused by your failure to meet visa, passport or health requirements;
• Information provided by our AI chat or AI itinerary tools, which is general guidance only and not personal travel advice.

14. Intellectual property

All content on the site — text, design, logos, photographs (other than third-party stock images credited via Unsplash) — is owned by us or licensed to us. You may not reproduce, distribute or create derivative works without our written permission.

15. Privacy

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

16. Affiliate links

The car-hire link on our campervans page is an affiliate link — we may earn a commission when you book through it, at no extra cost to you. This never influences which partners we recommend. If we wouldn't book it ourselves, we don't list it.

17. Refer a friend

Guests who've booked can earn travel credit or cash when friends book through their link. Full details, in plain English, are also on our refer-a-friend page.

• Who can join. Every guest who has booked and paid gets their own link automatically: it's in your booking emails and on your rewards page. Lost it? Get it again on this page with the lead traveller's full name, WhatsApp number and trip start date, as booked. One link per person.
• What you earn. $10 on a booking of $500 or more, $20 on $1,000 or more, $50 on $2,000 or more and $100 on $5,000 or more, worked out on what the booking pays after any discount. Bookings under $500 earn nothing. No cap on how many bookings. Plus a one-off $50 bonus when your 3rd friend books (your own bookings don't count towards it).
• What your friend pays. Our normal price. Your link doesn't change what they pay, and a referral never adds a fee.
• Which bookings count. Only bookings made after you join, through your link (it remembers for 60 days on that device) or with your code typed at checkout. That's your friends' bookings and your own next trips.
• What doesn't count. The booking you joined with, whether you booked alone or for a group. Any booking made before you joined. Bookings another travel partner's link brought in. Our loss-leader deals (Byron Bay Surf & Stay (3D/2N), Apollo Whitsundays Sailing, 3 Days 2 Nights, PowerPlay Whitsundays Sailing, 2 Days 2 Nights): they're priced at cost to us, so they don't earn.
• Forgot the link?. If a friend booked without your link or code, tell us on this page with their full name, WhatsApp number and trip start date. We check every claim by hand before it counts. Each booking can only be credited to one person.
• When you get it. Travel credit: once that trip has started. Cash: once that trip has finished. Either way the booking must be paid in full and not cancelled or refunded. We email you when someone books, and again when your reward is ready.
• Credit or cash: your choice. Rewards come as travel credit unless you switch to cash on your rewards page (you can change it any time before a reward goes out). Cash is paid in AUD to an Australian bank account only, by PayID or BSB and account number, within 7 days of the trip finishing. We don't send money overseas. No Australian account? Take credit.
• Using credit. Type the code at checkout, booked with the email it was sent to. One code per booking, on a booking worth more than the credit. It lasts 12 months from the day we send it. It can't be swapped for cash or passed to someone else, and it isn't returned if the booking you use it on is later refunded. If the booking that earned it is refunded, any of that credit you haven't spent is cancelled.
• Fair play. Share with people you know. No spam, no paid ads on our name, no coupon sites, no fake or duplicate accounts. We can switch off a link or cancel rewards that break these rules.
• Changes. We can change or end the programme at any time. Anything you've already earned is still paid or credited. A referral never adds a fee to your friend's price.

18. Changes to these terms

We may update these terms occasionally. The version that applies to your booking is the one published at the time of booking. Material changes affecting existing bookings will be notified to you by email.

19. Governing law & disputes

These terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of that state. Nothing in this clause limits any right you have to bring a complaint before a relevant consumer protection body.

If you have a complaint, please contact us first at hello@wanderlusttravel.com.au. We'll respond within 5 business days and try to resolve it.

20. Contact