Terms & Booking Conditions

1. Who we are

These terms govern your use of the website at https://wanderlusttravel.com.au and any booking you make through it. The site is operated by Wanderlust Travel and Adventure Pty Ltd (ACN 636 612 523, ABN 34 636 612 523), trading as Wanderlust Travel & Adventure ("we", "us", "our"). Our registered office is [REGISTERED OFFICE ADDRESS]. You can contact us at hello@wanderlusttravel.com.au.

2. Our role — independent travel agent

We are an independent Australian travel agent. When you book a trip with us, we arrange the booking with a third-party tour operator on your behalf. The operator delivers the actual trip — we don't run the trips ourselves.

Two contracts are formed when you book:

• A contract between you and us covering our booking services (this document).
• A contract between you and the operator covering the trip itself, on the operator's own terms and conditions — which you accept at checkout.

We'll make the operator's terms available before you pay and again with your booking confirmation. It's your responsibility to read them.

3. Pricing — all-inclusive, no booking fee

Trip prices are listed in Australian Dollars (AUD), inclusive of GST where applicable. The listed price is what you pay — we don't add a booking fee, service fee, planning fee or any other charge on top. Where we have a working relationship with the operator, we negotiate the best rate possible on your behalf. Our revenue comes from operator commission, not from charging you.

Where you've selected a different currency on the site, the conversion is approximate and for guidance only — your card is charged in AUD.

Prices may change without notice until your booking is confirmed and paid in full.

4. Booking & payment

A booking is confirmed only when:

1. You've paid the full listed amount on the checkout page;
2. You've received a written booking confirmation from us by email; and
3. The operator has confirmed availability (usually instant, sometimes within 24 hours).

Payment is processed by Square. Card details are entered directly into the Square payment form and never touch our servers. By submitting payment you authorise us to charge the agreed amount.

If the operator can't confirm your booking (e.g. trip is sold out at the moment of payment), we'll refund you in full within 5 business days.

5. How we handle your money

Funds you pay to us are held until your trip departs, then forwarded to the operator. We do not co-mingle customer funds with our operating funds. This protects you in the unlikely event of our insolvency before your trip.

Important: we are not currently ATAS-accredited. This means there is no industry-backed insolvency protection scheme covering bookings made through us. If you want that protection, we recommend buying travel insurance with end-supplier-failure cover at the time of booking.

6. Changes & cancellations

By you

If you need to cancel or change a booking, contact us as soon as possible at hello@wanderlusttravel.com.au. Cancellation and change rules are set by the operator and we pass their terms through to you. Typical operator policies:

• 30+ days before departure: partial refund (often 50–90%).
• 15–29 days before: smaller refund or credit only.
• Under 14 days: usually no refund.

We pass through the operator's terms 1:1 — whatever the operator refunds us, we refund to your original payment method within 10 business days. We never deduct a service or admin fee from your refund.

By the operator

If the operator cancels your trip, you're entitled to a full refund of all amounts paid, or — at your option — credit toward another trip. We'll refund within 10 business days of operator confirmation.

By us

We may cancel a booking only if (a) payment fails, (b) you've materially breached these terms, or (c) the booking was made in error (e.g. obvious pricing mistake). In case (c) we'll refund in full.

7. Operator failure / insolvency

If the operator becomes insolvent before your trip departs and we haven't yet paid them, we will refund you in full. If we've already paid the operator (typically once your trip has departed), our ability to refund depends on what we can recover. Travel insurance with end-supplier-failure cover is the best protection.

8. Travel insurance

We strongly recommend buying comprehensive travel insurance at the time of booking. Many operators require it. Insurance should cover at minimum: medical, cancellation, lost baggage, and ideally end-supplier-failure.

9. Passports, visas & health

It's your responsibility to ensure you have:

• A valid passport (typically valid for 6+ months beyond your return date);
• Any required visas or entry permits (e.g. ETA for Australia, Working Holiday visa for the 88-day visa work program);
• Vaccinations and medication appropriate for your destination.

We share general guidance but cannot give individual immigration, legal or medical advice. Check Smartraveller.gov.au and your destination country's official sources.

10. Trip conduct

On the trip you're a guest of the operator. You're expected to follow their rules, respect fellow travellers and local communities, and behave lawfully. Operators may remove travellers for unsafe, illegal or disrespectful behaviour without refund — that's between you and them.

11. Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control — natural disasters, pandemics, government action, war, strikes, transport disruption. Where a trip can't proceed for force majeure reasons, we'll refund what we can recover from the operator.

12. Your statutory rights — Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these terms limits those rights. In summary, you're entitled to a refund or remedy if our services aren't provided with due care and skill or fit for the purpose we represented. Damages for any reasonably foreseeable loss are also available.

These statutory rights apply only to services we provide directly (booking, customer support, etc.). The operator's services are governed by the operator's contract with you.

13. Our liability

Subject to the ACL guarantees in §12, our maximum liability to you in connection with any booking is limited to the total amount you paid us for that booking. We are not liable for:

• Acts, omissions or failures of operators or other third-party suppliers;
• Indirect, consequential or special losses (e.g. loss of holiday enjoyment beyond what's recoverable under the ACL);
• Losses caused by your failure to meet visa, passport or health requirements;
• Information provided by our AI chat or AI itinerary tools, which is general guidance only and not personal travel advice.

14. Intellectual property

All content on the site — text, design, logos, photographs (other than third-party stock images credited via Unsplash) — is owned by us or licensed to us. You may not reproduce, distribute or create derivative works without our written permission.

15. Privacy

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

16. Affiliate links

Some links on the site (campervans, flights, accommodation, insurance) are affiliate links — we may earn a commission when you book through them, at no extra cost to you. This never influences which partners we recommend. If we wouldn't book it ourselves, we don't list it.

17. Changes to these terms

We may update these terms occasionally. The version that applies to your booking is the one published at the time of booking. Material changes affecting existing bookings will be notified to you by email.

18. Governing law & disputes

These terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of that state. Nothing in this clause limits any right you have to bring a complaint before a relevant consumer protection body.

If you have a complaint, please contact us first at hello@wanderlusttravel.com.au. We'll respond within 5 business days and try to resolve it.

19. Contact