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Booking a trip, mid-adventure, or just weighing up options, we're here seven days a week. Pick whatever's easiest below.
⚡ Replies usually within a few hours 🌏 Based in Byron Bay · online Australia-wide
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Where we are
Based in Byron Bay · online Australia-wide
Quick answers
Odds are we've already answered it, have a look, or message us above.
How do I actually book a trip? ▾
Two ways. Hit “Book now” on any trip and you pay on the spot through our own secure checkout, by card, Apple Pay or Google Pay, without ever leaving the site. Trips wired to live availability confirm instantly. Everything else is on request: we confirm your date with the operator, within 24 hours, and if we can't, you don't pay for it. Booking a few things at once? Add them to your cart and pay once. Prefer a hand first? Hit “Enquire” or “Plan my trip” and we'll follow up today with availability and advice.
Do you charge a booking or planning fee? ▾
Nope, no booking fees, no planning fees, leave it at that.
Can I pay over time with Afterpay or Zip? ▾
Not yet, we don't offer Afterpay, Zip, Klarna or instalments. You pay by card, Apple Pay or Google Pay at checkout. For bigger orders a deposit may be available (see the deposit question).
Can I lock in a trip with a deposit? ▾
On orders of $2,000 or more with a start date at least 30 days away (or open-dated), you can pay a 20% deposit (minimum $99) at checkout and the balance before you travel. Smaller orders and closer start dates are paid in full. Deposit orders are booked once the balance is paid, so your dates are confirmed after that. If the checkout doesn't offer a deposit option on your trip, it isn't available for that order.
What's the cancellation policy? ▾
Every trip page and checkout shows that trip's cancellation terms before you pay. They're set by the operator and differ from trip to trip (some are non-refundable or charge fees closer to departure), and refunds follow those terms 1:1, including if the operator cancels: whatever they refund, we pass on, and we chase it for you. The one thing that's the same everywhere: if we can't confirm your booking, you don't pay for it.